PortalConnect

FREQUENTLY ASKED QUESTIONS
Q: HOW DO I (THE PATIENT) KNOW MY MEDICAL BENEFITS & WHO IS RESPONSIBLE FOR FINDING OUT THE INFORMATION?
A: It is in every patient's best interest to know exactly what their benefits are for medical services. The responsibility is the patient's. Unfortunately, there are too many different health plans and variations within each health plan to know each and every detail of every plan for our patients. We do have people in the office who are willing to assist patients with clarifying some things. The customer service phone number listed on the insurance card is the best way to contact the insurance company about any inquiries.

Q: WHAT IS HIPAA?
A: The U.S. Department of Health and Human Services (HHS) issued the Privacy Rule to implement the requirement of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).The Privacy Rule standards address the use and disclosure of individuals’ health information—called “protected health information” by organizations subject to the Privacy Rule.
You can find more information at:
http://www.dol.gov/ebsa/faqs/faq_consumer_hipaa.html
http://www.hhs.gov/ocr/privacy/hipaa/understanding/srsummary.html

Q: HOW DOES HIPAA EFFECT PARENTS & THEIR MINOR CHILDREN?
A: Oregon State Law has a set of guidelines for minors who wish to access health care and consent to treatment. The link will take you to a page specifically explaining everything need to know as a parent or minor child.
http://public.health.oregon.gov/HealthyPeopleFamilies/Youth/Documents/MinorConsent.pdf

Q: HOW LONG SHOULD I EXPECT TO WAIT FOR GETTING AN APPOINTMENT IF I AM A NEW PATIENT CALLING TO SCHEDULE?
A: We make every effort to get patients, new and established, in to see a physician as soon as possible. Our patients are very important to us and we will try our best to accommodate you to the best of our abilities.

Q: WHAT HOSPITALS ARE AFFILIATED WITH YOUR OFFICE?
A: Our patients see specialists and have procedures done at every hospital in our area. Our doctors do not do "rounds" at the hospitals, but they do have privileges at Portland Adventist and Providence Milwaukie hospitals. Specialists and hospital physicians are generally very good at communicating with us regarding our patients via phone calls and written communication.